Technical
Tesla Support
Fast help, always available.
Our process
Chat support
Clarity about your battery — without appointments, without stress.
Step 1
Login to TeslaboX
place your order
Step 2
Send
You will receive an email to approve remote access with Tesla
Step 3
Evaluation
You will receive the analysis by email within 24 hours
Step 4
Optional Consultation
If you have any questions, our technical team is available by phone
We are here to help
The technical support offered by TeslaboX gives you direct assistance from Teslabor’s experienced experts – exactly when you need it.
Whether it’s a complex diagnosis, uncertainty in repair decisions or rare fault patterns: our team supports you efficiently, with practical experience and a solution-oriented approach – remotely or, if needed, directly on site.
Live support via chat
Quick responses from experienced technicians during our support hours.
Remote diagnostics
Access to vehicle data and structured analysis for well-founded decisions.
Session escalation
Escalation of particularly complex cases to the Teslabor expert circle for in-depth fault analysis.
On-site support
Optional deployment of a technician directly in your workshop.
This module enables targeted forwarding of technical jobs within the TeslaboX network. Whether it’s a complex repair, a battery issue or a special case – every request is recorded in a standardised way, centrally managed and forwarded to the right partner.
Not only workshops forward requests to Teslabor. Teslabor itself also assigns suitable jobs to qualified network partners. This creates an intelligent, dynamic repair network with clear responsibilities and maximum efficiency.
Structured job intake
Record repair requests with all relevant vehicle data, symptom description, urgency and attachments.
Network-based forwarding
Forward jobs directly to Teslabor or qualified partners. Teslabor can also assign suitable cases to your workshop.
Central management & live status
Overview of open, active and completed requests – with real-time status and full history.
Linking with diagnostic data
Combine each job with existing sessions for a complete technical handover.
